Terms & Conditions
- Introduction
1.1 If you buy services from us you agree to be legally bound by this contract.
1.2 When buying any services or using any resources you also agree to be legally bound by our website terms and privacy policy; when buying an item you agree that:
- i) you are responsible for reading the full item listing before making a commitment to buy it:
(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
1.3.2 extra terms which may add to, or replace, some of this contract, for example, any specific written contract between us;
- Information I give you
2.1. Certain sections of this contract only apply to you and us if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract of sale between you and us is made (see the summary box below). We shall give you this information in a clear and understandable way either in this contract or the relevant programme or service description we agree between us.
We shall give you information on:
The main characteristics of the services you are buying, and how you can contact us, the price of the services, the arrangements for payment, carrying out the services
- Ordering services
3.1. Below, we have set out how a legally binding contract to buy services between us and you is made:
3.2. You place an order either on the site by clicking on the relevant payment link or I shall send you the link by email or via bank transfer. Please read and check your order carefully before submitting it.
3.2.1. When you place your order at the end of the online checkout process by clicking on the payment link on my site, by paying the invoice following this contract, or via bank transfer I shall acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2. Any quotation given by us before you place an order for services is not a legally binding offer by us to supply such services. Any prices set out in a quotation remain valid for 48 hours.
3.2.3. When you decide to place an order for services with us, this is when you make a legal offer to buy such services from us.
3.2.4. We may contact you to say that we do not accept your order, for example, if we do not think the services are right for you or there has been a mistake in the pricing or description of the services, or you do not meet the entry requirements for the course.
3.2.5. We shall only accept your order by sending you a confirmation email with your course details on, or start to provide the services, whichever happens earlier. At this point:
(a) a legally binding contract will be in place between you and us, and (b) We shall start to carry out the services as set out in the programme description on the company website or in a services description agreed between us.
- Carrying out the services
4.1. If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
4.2. We shall carry out the services within the time period which is set out in the relevant programme or services description.
- Your responsibilities
5.1. You will pay the price for the services in accordance with the programme or services description.
5.2. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
- Charges and payment
6.1. The price for the services is set out in the courses or services description.
6.2. Usually, we require full payment in advance in order to provide the services. For some courses, we may agree to payment by instalments, in which case a supplementary fee will be chargeable. The relevant programme or services description will state if we have agreed to accept payment by instalments. If we agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then we shall invoice you immediately with a 10 percent interest free added or for the whole of the outstanding balance and payment for that invoice will be due by return.
6.3. If you decide you no longer want to complete the course you will still be liable to pay the full cost of the course as set out in your payment agreement.
6.4 Upon execution of this Agreement, Client shall be responsible for the full extent of the Fee. If client cancels attendance of the course for any reason whatsoever, Client will receive no refund.
In all other circumstances, we are not able to refund to you any of the payments you have made, even where you do not complete your course with us. In view of my clear no-refund policy, we do not tolerate any type of chargeback threat or actual chargeback from your credit or debit Card Company. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, we reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
6.5. Payment is via the invoice following this contract or as agreed between us.
6.6. If any of your payments are not paid on the due date, we may charge interest on any balance outstanding at the rate of 10 percent fee per missed invoice.
- Intellectual property
If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
- How we may use your personal information
7.1. we shall use the personal information you give to me to:
7.1.1. provide the services;
7.1.2. process your payments for the services; and
7.1.3. Inform you about any similar products and services that we provide though you may stop receiving this information at any time by contacting us.
7.2.All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
7.3. we shall not give your personal information to any third party unless you agree to it.
- Confidential information
8.1. All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
- Resolving problems
9.1. In the unlikely event that there is a problem with the services, please contact us as soon as possible and give a reasonable opportunity to sort out any problems with you and reach a positive outcome.
9.2. we may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
9.3. If you are buying services from us nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
- End of the contract
10.3. Either you or we may terminate the services and this agreement immediately if:
10.3.1. the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
10.3.2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
10.4. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.
- Limit on our responsibility to you
11.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), We are not legally responsible for any:
11.1.1. Losses that:
(a) were not foreseeable to you and me when the contract was formed
(b)that were not caused by any breach of these terms on our part
(c)that are caused by you being unable to gain insurance
11.1.2. Business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
11.2 My total liability to you is limited to the amount of fees, if any, paid by you for the services.
- Disputes
12.1. we shall try to resolve any disputes with you quickly and efficiently.
12.2. If we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
12.3. The laws of England and Wales will apply to this contract.
12.4. In the event of a dispute between us, you and us agree not to engage in any conduct or communications, including on social media, designed to disparage us or our website, products and services.
- Entire agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
- Third party right
14.1. No one other than a party to this contract has any right to enforce any term of this contract.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Skin Quartz. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold on Skin Quartz limited harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Skin Quartz limited be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Skin Quartz limited assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time.
Privacy & Safety
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
Also when you fill out any of our contact forms, we also keep a record of the information you had provided us with when you filled out the contact form.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do you store, use, share and disclose your personal information?
Your data may be stored through WordPress data storage, databases and the general WordPress applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by WordPress and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you have filled out one of contact forms we may contact you via email campaigns notifying you of special offers etc.
How do I stop you from contacting me?
If you don’t want us to process your data anymore, please contact us at info@skinquartz.com
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@skinquartz.com
